FAQs

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Orders
Q. How can I order books?
Q. How can I pay for the books I order through the website?
Q. How can I pay for the books I order by fax, mail, email or phone?
Q. Is there an Order Form I can use?
Q. Is postage charged on my order?
Q. Can I return books?
Q. What is the delivery time for resources ordered through Impact Publishing?
Q. Do I receive a discount for ordering in bulk?

eBooks
Q
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Do you have ebooks available?
Q. Do licence restrictions apply to the ebooks?
Q. I want to use an ebook on our school network. How do I arrange this?
Q. Can I use a Purchase Order to buy an ebook?
Q. How do I download my ebook?

General
Q. Can I photocopy pages from the resources for our courses?
Q. Who do I call if I need any clarification on any of the Impact Publishing products?
Q. Is GST included in the stated price of Impact Publishing products?
Q. What is the Distribution Centre and where is it located?
Q. What is the ABN for Impact Publishing?

International
Q. I am overseas. Can I order a book from your website?
Q. We are an overseas bookshop. How do we establish an account with your company?
Q. What discount do you offer for International Bookshop accounts?
Q. How do we establish a bookshop web account?

 

 

Orders

Q. How can I order books?

Books can be ordered directly from the website in the Catalogue section, or orders may be faxed to us on
(08) 9286 4207. A purchase order number is required for schools or businesses.
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Q. How can I pay for the books I order through the website?

Payment is made by credit card using PayPal. 
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Q. How can I pay for the books I order by fax, mail, email or phone?

Payment can be made by credit card, or upon receipt of the invoice.  Please indicate your payment preference when you are ordering by phone, mail, email or using the fax.  A Puchase Order must be provided. Payment of the invoice is required within 30 days.
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Q. Is there an Order Form I can use?

Yes our Order Form details all our books and you can Mail, fax or email this Order Form to us.
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Q. Is postage charged on my order?

Yes, postage and handling charges apply. The cost depends on your location.
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Q. Can I return books?

Our policy is No Returns.
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Q. What is the delivery time for resources ordered through Impact Publishing?

We use Australia Post for deliveries. A unique barcode will be assigned to each item in your consignment, which is then scanned and tracked all the way through its journey. Most orders are delivered within 4-6 business days for major cities and up to 10 days for other areas, but please allow up to 14 days for delivery. If you have not received your order after 14 business days, then please contact us OR Australia Post on 13 13 18 and we will try and trace your parcel for you.  Please note, the timeframes provided are used as a guideline only and are to be used as an estimate - not a guarantee.  Once your order has left our warehouse, the delivery is out of our control and we cannot take responsibility for any postal delays through the Australia Post delivery network.

If you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on your purchase order.
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Q. Do I receive a discount for ordering in bulk?

Impact Publishing prides itself on producing quality resources at the lowest possible price to the consumer.  Therefore no discount is given, as the resources are already competitively priced and are GST inclusive.
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 eBooks

Q. Do you have ebooks available?

Yes we have ebooks available for many of our titles.   We also have Print book + eBook Bundles available. Please check the catalogue for details.
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Q. Do licence restrictions apply to the ebooks?

Yes, ebooks can only be downloaded to an individual's devices. They can't be shared on any network or series of computers. You must agree to the Licence before you can download your ebook. A digital 'Track and Trace' system is used to monitor all ebook downloads.
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Q. I want to use an ebook on our school network. How do I arrange this?

Please contact our office to arrange a site licence for your students.
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Q. Can I use a Purchase Order to buy an ebook?

No. eBooks can only be purchased through the website as a Download, due to licensing requirements. Payment must be made at the time of ordering, using a credit/debit card.
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Q. How do I download my ebook?

Click onto the link provided in your order information.  Alternatively you may login into your account that you created at the time of purchase. Enter your email address and password. From your account options, select My Downloads and then the ebook. You will be required to confirm your name and email address before the Download begins.
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General

Q. Can I photocopy pages from the resources for our courses?

No – not unless you follow the explicit rules and regulations derived from copyright legislation. Information regarding copyright can be obtained from the Copyright Agency Limited , and the Australian Copyright Council websites.
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Q. Who do I call if I need any clarification on any of the Impact Publishing products?

Feel free to call us about any issues, concerns, or points of clarification on (08) 9286 4209, or email on info@impactpublishing.com.au.
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Q. Is GST included in the stated price of Impact Publishing products?

Yes, all our prices are GST-inclusive.
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Q. What is the Distribution Centre and where is it located?

The Distribution Centre is the storage unit for all Impact Publishing resources. In addition to this, it is the location where all orders are packed and dispatched and client accounts maintained. The address details are: Unit 7, 136 Stirling Highway, North Fremantle WA 6159. Telephone: (08) 9286 4209, Fax (08) 9286 4207, Email: info@impactpublishing.com.au.

Location Map

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Q. What is the ABN for Impact Publishing?

The ABN is 26 121 249 581 (Touguar Ink Pty Ltd trading as Impact Publishing).
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International

Q. I am overseas. Can I order a book from your website?

Yes we do ship books overseas. Simply select your delivery location.
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Q. We are an overseas bookshop. How do we establish an account with your company?

Contact our office (info@impactpublishing.com.au) with your full business details. Orders can be emailed to us. We do require full payment by credit card prior to dispatching any resources. We do not accept bank or telegraphic transfers.
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Q. What discount do you offer for International Bookshop accounts?

If your account is approved, we offer Trade Terms of 30%. International orders are GST exclusive and postage is an additional charge.
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Q. How do we establish a bookshop web account?

On the website, set up your account. We will approve you as a bookshop and you will be then be eligible for the trade discount when you order. Contact the office if you experience any difficulty in doing this.
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