Trade Terms

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January 22, 2016

We aim to provide an efficient and helpful service to all our clients. Books can be ordered directly from our website in the ‘Catalogue’ section, or orders may be faxed to 08 9286 4207 or emailed to info@impactpublishing.com.au. A purchase order number is required.

Please note the terms of trade outlined below.

CREDIT TERMS

Net 30 days.

FREIGHT

Freight charges apply.  We have found that the most cost effective and reliable means of delivery is through Australia Post. Depending on your location, this generally takes 2-14 working days. However, if you require urgent delivery, or wish to use your own courier or delivery service, please detail your requirements on your purchase order. Please note that all courier costs are borne by the receiver.

RETURNS POLICY

No returns will be accepted.

SHORT SHIPMENT

Notification to our office should be made within 7 days of receipt of delivery.

DAMAGED OR FAULTY GOODS

Damaged or faulty goods will be replaced upon proof of purchase and return of the item(s) in question. Notification must be received within 30 days of delivery.

AVAILABILTY

All books are held in stock on an ongoing basis.

TRADE DISCOUNTS

30%

PAYMENTS

Can be made in Australian Dollars by:

  • Credit card from the website or phone/fax
  • Direct deposit to:
    • Account Name: Impact Publishing
    • Bank/Branch: Westpac Bank, West Perth WA
    • Account No: 339362
    • BSB: 036 011
  • Cheque

international orders

Impact Publishing welcomes international orders. Please note that payment by credit card only, is required prior to the dispatch of the goods. Orders can be placed by phone +61 8 9286 4209, fax +61 8 9286 4207, email: info@impactpublishing.com.au or online at www.impactpublishing.com.au.